Frequently Asked Questions

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Shipping & Delivery

We typically pack and ship our orders within 1-2 business days of the order being placed.

Delivery, based on location and time, takes anywhere from 1-2 days after receipt by our shipping partners.

Due to global supply chain challenges, shipping times could be longer than usual. If you're unsure of the status of your order, or have any questions regarding delivery, please contact us at orlysfarm@mtryco.com

Orly's Farm offers a location-based flat-rate shipping program. Rates will be displayed at checkout after address information is provided.

Customers can receive free shipping on all orders of $100 or more.

Here are the full details of our Shipping Policy.

Yes! Orly's Farm is happy to offer free shipping on all orders of $100 or more.

Check the cart to see the current deal on free shipping..

No, Orly's Farm does not ship internationally. We ship to the 48 contiguous US States.

Orly's Farm does not ship internationally and only ships within the contiguous 48 US states.

Our full Shipping Policy information can be found here.

Returns & Refunds

Because the items purchased on our website are perishable food products, all products are non-refundable (pending certain exceptions). 

If you have an issue with your product, please contact Orly's Farm within 7 business days of receipt of the product by calling our office at (507) 479-1367 or emailing us at OrlysFarm@mtryco.com.

If you have an issue with your product, please contact Orly's Farm within 7 business days of receipt of the product by calling our office at (507) 479-1367 or emailing us at OrlysFarm@mtryco.com.

We will notify you to let you know if a requested refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at OrlysFarm@mtryco.com.

Refunds are issued on a case-by-case basis.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs are handled by the customer.

When an order includes free shipping, the cost of shipping is handled by Orly's Farm.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept ShopPay.