Return Policy

Because the items purchased on our website are perishable food products, all products are non-refundable (pending certain exceptions). 

If you have an issue with your product, please contact Orly's Farm within 7 business days of receipt of the product by calling our office at (507) 479-1367 or emailing us at OrlysFarm@mtryco.com. 

We reserve the right to evaluate eligibility for refunds on a case-by-case basis.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Due to the perishable nature of our product we do not accept exchanges. If you receive the wrong item, please contact us right away so that we can evaluate the issue and make it right. 

Refunds

We will notify you to let you know if a requested refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at OrlysFarm@mtryco.com.